When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order. These terms of use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer including the sale of products to consumers. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this agreement, as they may contain further terms and conditions that apply to you.It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold SecureMetric Technology Sdn. Bhd. liable for such packages, for whatever reason being unable to be delivered to their destination.

Your Conduct and Use Limitation – You shall not carry out any act or omission or procure any act or omission which would:
(a) disrupt, impair or interfere with, alter or modify this website or its software;
(b) act in a way that affects or reflects negatively on us or anyone else;
(c) collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party’s prior consent;
(d) engage in any activities in such a manner as to expose SecureMetric Technology Sdn. Bhd. or any third party to liability or adversely affecting the name, reputation or business of us or any such third party;
(e) commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of SecureMetric Technology Sdn. Bhd. to be impaired;
(f) violating or attempting to violate the security of the website;
(g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) b in breach of any copyright, trade mark, privacy, confidence, or any other third party right;
(h) cause any inconvenience to SecureMetric Technology Sdn. Bhd., its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and ‘spam’). NOTE: Violations of system or network security may result in civil or criminal liability.

We currently only accept US Dollar as the official currency for all calculation

• We shall endeavour to deliver your order within 1- 4 working days upon successful payment confirmation unless otherwise specifiy. You should be able to receive your order within 3-10 business days (excluding Saturday and Sunday) after shipment date, depending on the shipping courier you have chosen.
• SecureMetric Technology Sdn. Bhd. is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. SecureMetric Technology Sdn. Bhd. reserve the rights not to release the delivery in the absence of the authorized receiver.
• SecureMetric Technology Sdn. Bhd. is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur, SecureMetric Technology Sdn. Bhd. will not be liable for any loss caused to you by late or delayed delivery.
• In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.

You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.

SecureMetric Technology Sdn. Bhd. reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to SecureMetric Technology Sdn. Bhd., or to any portion of SecureMetric Technology Sdn. Bhd., for any reason whatsoever; and (2) to interrupt the operation of SecureMetric Technology Sdn. Bhd., or any portion of SecureMetric Technology Sdn. Bhd., as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Customer without company name will receive an email confirmation to verify the purchase of their order.Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:

• Not under delivery area
• Our inability to obtain authorization for your payment
• The identification of a pricing or product description error

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non refundable.If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 18% from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.

Any taxes and import duties are not included. Please check your government policy on import duties and taxes before you proceed to purchase.

We shall not be responsible for any import taxes or duty under any conditions even if you have instructed us to change the invoice value or product description.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number,Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

SecureMetric Technology Sdn. Bhd. collects and uses Users personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

SecureMetric Technology Sdn. Bhd. has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Warranty are warranted to be free for 1 year from the date of purchase. Within this period, SecureMetric Technology Sdn. bhd. will, at its sole option, repair or replace any components that fail in normal use. We does not cover any returning out of warranty Products.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SecureMetric Technology Sdn. Bhd.
Address:Level 5-E-6, Enterprise 4, Technology Park Malaysia, Lebuhraya Sg. Besi – Puchong, Bukit Jalil, 57000 Kuala Lumpur, Malaysia.
Tel:+603-8996 8225
Email:sales@securemetric.com

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